Frequently Asked Questions
We offer the world’s best custom hardware! We believe in providing top-notch service and a high-quality product at very competitive prices. We will work on a small job (generally 50 or more) or a large job and give the same exceptional service. Our business is based on following a strict code of ethics. We try to always do the right thing for the right reason – not just what is the easiest or least expensive way to do it.
How do i oreder?
Please contact us with email and send necessary description and files. Then our professional team will discuss the project with you via online tools through designing to modeling, sampling and producing.
How about your payment terms?
We accept 30% TT advanced before production and 70% TT balance payment against goods ready.
What about your lead time for my production?
It usually takes 30-60 days to produce one batch of products based on the complexity of your design and the component of the product. For your reference, we usually need 40 days to produce 5,000 – 10,000 pieces of zinc alloy buckle and around 55 days to do 1,500 pieces of stainless steel buckle.
Which courier can I choose to deliver my products?
We have been working with famous co-work freight agents who provide professional and worry-free service that can handle big batch of production which you may would like to ship via Air/Sea shipping. And for sure, we have reliable and stable express account with DHL, FedEx, UPS, EMS etc. for you to choose to handle production you may want to get ASAP.
Can you work with 3d files of designs?
Yes. Mainstream 3D formats are all ok to our team – Solidworks, ProE, UG, CATIA, 3damax, etc. And you can feel free to send us any type of designs files.
What should I know about your moq policy?
Noramlly, we don’t have too much strict line for MOQ but depends on how do you want to realize your products and what kind of materials as well as how complicated your design is. We support you by start with a flexible MOQ policy.
How long can I expect to see my samples?
It depends on designs but normally, it’ll take 25-40 days to realize the sample which requires some mold and around 1-3 weeks if the design could be handled with CNC machines.
Can I get some samples from you before we work on projects?
Yes. After communication with you and confirm you are one of the industry Participants, we could send you quality reference samples package.
Can I get shelf-ready products from you?
Yes, absolutely. We have full experience to handle buckle and belt products from producing to final packing with our supply of packing material, like boxes, bags, labels etc. For your reference, we have been offering shelf-ready products for Mercedes-Benzes.